FAQ

How much does everything cost?
First, here is what's available at no cost to retailers. Thanks to Locally's Brand Partners, there is no cost to retailers to claim your Locally....
Mon, 9 Jun, 2025 at 11:01 AM
I don't use UPC/EAN, can I still get on Locally?
We require that a retailer use UPC/EAN codes to be able to get on Locally and broadcast your inventory to online shoppers. If you're making your own bar...
Tue, 14 Jul, 2020 at 9:38 AM
Why am I not shown as a dealer for a brand that I carry?
When we manage a brand's authorized dealer list, only stores on this list are allowed to broadcast that brand's products and appear on that brand...
Wed, 14 Jun, 2023 at 9:39 AM
How can I suggest new brands to Locally?
Want to see more of your brands supported on Locally? So do we. Helping putting us in touch with the brands that are most important to you is the single bes...
Mon, 20 Mar, 2023 at 10:45 AM
What do I do if a shopper reserves an item that is no longer available?
Don't worry, this happens. Buy it Locally is designed to help you facilitate the best possible experience here. To start, uncheck the box that says &qu...
Mon, 22 Apr, 2019 at 8:08 AM
How does my POS know about a Locally Sale?
Our system gets inventory info from your POS, but we do not "talk back" with your POS when a sale is made. For purchases you'll want to create...
Thu, 16 Apr, 2020 at 11:17 AM
There are products missing from my inventory feed. Why?
Think of Locally as a switchboard: we put out whatever is put into our system. Sometimes products are missing from retailers' inventory feeds, and it is...
Thu, 21 Nov, 2024 at 9:37 AM
I received a Relationship Manager request. What does it mean?
Locally's Relationship Manager lets brands and retailers share permissions regarding advanced Locally features. If you received an email but weren't...
Fri, 10 Jan, 2025 at 9:38 AM
Stock Sharing between Retailers and Brands
What is Stock Sharing? Stock Sharing allows Locally partners to automatically view inventory levels for their products at your store. Participation in Stoc...
Thu, 27 Mar, 2025 at 12:38 PM